FAQs

Get fast answers to the MPAC’s Frequently Asked Questions!

 

  • What are the Box Office Hours?

    The Box Office is open Tuesday - Friday 12PM to 5PM (EDT).

  • Can I reserve tickets over the phone?

    If you would like to purchase tickets by phone, please contact the Morris Box Office at 574-235-9190 or toll-free at 800-537-6415. Tickets may also be purchased online and in person at the Morris Box Office. *All tickets purchased online or by phone are subject to incur convenience fees. These fees are non-refundable in any situation, including when a show is cancelled or postponed. By continuing with your order and allowing the Morris Performing Arts Center to charge your credit or debit card for your ticket purchase, you are agreeing to these fees and stating that you understand the fees are non-refundable. Tickets purchased in person at the Box Office window are not subject to convenience fees.

  • How do I get season tickets?

    For the Broadway season, the Morris sells season tickets by phone (1-800-537-6415), walkup (Mon-Fri 12PM-5PM), and online. For more information on the South Bend Symphony Orchestra Season Tickets, please call (574) 232-6343.

  • Does everyone have to have a ticket for a show (including small children & infants)?

    Everyone needs a ticket for every show regardless of age with a few exceptions regarding some children's shows. For some shows, children under the age of one may attend without a ticket. However, this is not the case with all shows. If you are unsure whether your child needs a ticket, contact the box office.

  • Does the MPAC offer group ticket rates?

    Whether a show offers group rates is determined by the show's promoter. If you have a group that would like to attend a particular show it is best to contact the Morris Box Office to inquire if group rates are being offered for that show.

  • Do you have wheelchair accessible seating?

    Wheelchair accessible seating is available. Patrons need to specify the need for wheelchair accessible seating at the time tickets are purchased to ensure availability on the show date. For more information on accessibility at the MPAC, visit our accessibility page under the "Plan Your Visit" tab.

  • Are there booster seats available for children?

    The MPAC offers booster seats for children on a first come basis. Patrons should visit the Box Office to request a booster seat for shows. Booster seats will be available in the Morris lobby for children’s shows.

  • What is your ticket refund/exchange policy?

    Exchanges for non-season subscribers and other shows are available for $20.00 order. If seats are available patrons may exchange tickets within the same show for $20.00 plus any price differential.

  • How will I know if a show has been cancelled?

    The Box Office will notify ticket holders by phone or e-mail when a show has been cancelled, as well as posting the information on our social media channels. However, it is the responsibility of the show's promoter to alert the media. The Box Office will automatically reimburse a patron's credit or debit card for tickets purchased for a show that has been cancelled.* *Any ticket purchase made on the internet or by phone will be refunded, if a show is cancelled, less the non-refundable convenience fees.

  • When can I pick up my tickets from will call?

    Tickets are available for pick up within one hour of purchase and can be held for pick up through the day of the show.

  • How early should I arrive for an event or show?

    In most cases, the theater lobby doors will open one (1) hour prior to the printed ticket start time and seating begins one half (1/2) hour prior to the printed ticket start time. Late and mid-show seating is subject to the directives of each performing group. Patrons arriving late may be required to wait for a break in the performance to enter the theater.

  • What is the dress code?

    There is no specific dress code for the Morris. However for some events, like the opening night of Broadway shows, will draw a dressier crowd.

  • Is there an ATM in the building?

    The ATM is located on the right side of the Box Office to the right of the wheelchair accessible window.

  • Are food & beverages sold and are they allowed inside the theater?

    Yes, food and beverages are sold at refreshment bars conveniently located in the Grand lobby and on the Rotunda. And yes, they ARE allowed inside the theater.

  • Where do I find information about directions/parking or public transportation?

    There are a number of parking options surrounding the MPAC. The cost of parking is usually between $5 to $10. Street parking is also available for free after 5pm on weekdays and anytime on weekends, unless posted. For specific information, see our Directions & Parking page.

  • What is the bag check policy?

    Bags of any kind are subject to inspection prior to admission. We acknowledge that this procedure may cause some inconvenience, but hope these are minor in comparison to increased safety. As you enter the building to have your ticket scanned, please be prepared to have your bag inspected. To see a list of prohibited items, please visit our Bag Check page, under the Plan Your Visit tab.

  • Do you rent the theater for events such as weddings, graduations or parties?

    If you're looking for a unique place to host your special occasion such as a wedding and/or reception, graduation or anniversary party, the Morris provides a beautiful and historical environment. Contact the Palais Royale for more information on room rentals, and available dates at 574-235-5612.

  • Can I tour the MPAC?

    Tours are available by appointment only: Monday - Friday, from 9am to 4pm (EDT). Tours cannot be scheduled on days when an event is scheduled at the Morris. Pricing: Adults $4 a person. Students K-12 & Seniors 65+ $2 a person. Please contact the Morris Admin Office at 574-235-9198 to schedule an appointment. Ask about our special rates for groups of 20 or more!

  • How do I contact Lost and Found?

    Please contact the Morris Box Office at 574-235-9190 or 800-537-6415. Items turned into the Lost & Found will be held for a minimum of 30 days and a maximum of 45 days. After which, unclaimed items will be donated to local charity.